FAQ & Shipping

Read Shipping Information and FAQ’s

Perishable products ship Monday-Wednesday, unless next day air is selected at checkout. We will ship your products typically within 24 hours except during the holidays. During the holidays your order can take up to 48 hours to ship.

The satisfaction of our customer is top priority. Each order will be on a case-by-case basis for returns. Please contact us if you are dissatisfied with your order.

All of our frozen products are shipped with dry ice. All of our non-frozen perishables are shipped gel ice packs.

Shipping Information

All Perishable & Frozen products shipped outside CA, OR, NV, AZ, WA or UT must be shipped (2nd Day Air) or NEXT DAY AIR, or else it is AT YOUR OWN RISK!! We will not be held responsible for spoiled merchandise shipped otherwise.

  • ** All Frozen merchandise totaling less than 5 Lbs. will be charged an extra $ 4.00 for use of dry ice and special packaging. This will be added in manually on top of your total, since our software can't be programmed for this.. Thank You!!
  • ** All Perishable & Frozen products ordered after 1 p.m. (Pacific Time) on a Wednesday, will be shipped the following Monday due to the weekend, unless "Next Day Air" has been chosen and the order has been received by 1 p.m.
  • ** If "Next Day Air" shipping is ordered on a Friday, we will assume Saturday delivery (unless otherwise stated in the "Special Instructions"), which has an extra $10.00 fee on top of the shipping charge shown.
  • ** Alaska and Hawaii please add $10.00 to your shipping charges. You can also only choose 2nd Day Air or Next Day Air, for Ground is not available.
  • ** If your order does not calculate in the shipping charges, we will add it manually. Sometimes websites are down, and this creates a blank shipping charge. Please call if this happens, if you want to know the shipping charge in advance.